It may need to be put "In progress" first. Another way of trying to do this is, open the parent ticket. At the top there should be some buttons which relate to progressing it through the workflow, such as Start progress or Resolved which may help. If it is already in progress, there is usually a Workflow button which has the available optionsFor this exact need we developed Status Time Jira app. It provides reports on how much time passed in each status. By grouping statuses you can get resolution time (E.g from new status to done status). You can also export the report as CSV and open it in excel to filter issues which exceeded 20 days resolution time. Landon Tran Sep 20, 2021. With my workflow, I am able to "reopen" a closed or resolved ticket and it shows on the ticket status as "reopened" or "being worked on". However, on the customers screen, the ticket is still categorized as "closed requests" instead of being moved back to "opened requests". What do I have to do to change the Use Alerts To Notify Incident Responders. You can now add, view, and remove multiple people and teams as incident responders directly from Jira Service Management. Adding a responder will send a responder alert to the relevant user (s), notifying the right people to resolve incidents more quickly. Alerts will also now be sent to assignees on I added this in case some of you have created and closed tickets in an administrative way after the fact. While not ideal, it is sometimes the case. In this situation **JIRA has a bug** If you manually set the closed date the filter will still use the ACTUAL date you resolved the ticket. EXAMPLE: Looking at the ticket in JIRA WEB
Go go to Dashboards and create one, add a Issue Statistics gadget, search for your saved filter in the box at the top, then in 'show resolved issue statistics' select yes to include closed/resolved statuses. Increase the number of results if you have more than that number of Statuses and now save. You will now have something similar to: Now doI want to prevent our staffs from logging work when the ticket is in 'Resolved' or 'Closed' status. I already set up property in 'Resolved' and 'Closed' status of jira.permission.work.denied = denied and then i publish it. Now, when a ticket is in 'Closed' i can no longer log hour, however, i can still log work when issue is in 'Resolved'. Time between Statuses allows creating a timer to calculate the time between a ticket was in Waiting for support status for the first time and when it has gone to "Resolved" status for last time. In such way, you can get the time ticket was resolved. With SLA Time and Report you can use the "Issue created" condition as a start timer, and status
Release management is a crucial aspect of software development and project management. In Jira Software, releases are termed as 'versions'. They signify specific points in time within your project, providing a framework to schedule and control how features and improvements are delivered to your customers.
The filters work ok from within Jira for Agents and Administrators etc, and we have created queues for some states - ie Closed Requests. That all works as expected, and only Closed requests are displayed. So I'm confused (as is our customer) as to how, when in the customer portal we select Closed Requests, the queue also includes Resolved ones.
Actualy I can connect in the database and return the all issues in the table "jiraissue" filtering Closed issue (status 6) and Resolved (status 10114). Now I need identify which user Close and Resolved this Issues. In the table "jiraissue" I can see any collums which usernames, for example: (reporter, assignee, creator), but I'm not sure what
jira difference between resolved and closed
